1. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We'll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?
The shipping time is estimated at 7-10 business days.

3. MY TRACKING NUMBER ISN'T WORKING

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is stil not working within a few days, please contact the shipping carrier.

4. I NEED HELP WITH A LATE ORDER
Orders typically ship within 10 to 20 business days. 
If your order has not arrived after 20 business days, please contact our team via email support@heropolo.com, we are happy to assist.

5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Visa, Mastercard as well as Paypal.

6. WHEN WILL MY CARD BE CHARGED?
Just after your order has been successfully placed.

7. HOW SECURED IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you check out and purchase.Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the request transaction and is not subsequently stored.