The Ultimate Guide to Understanding Our Shipping Policy

Welcome to our dedicated community of veterans, military personnel, patriots, and supporters across the UK. At HeroPolo, we pride ourselves not only on the quality of our products but also on our commitment to providing a seamless shopping experience for you. To that end, we've crafted this detailed guide to our shipping policy, designed to ensure clarity and assist you every step of the way—from the moment you place your order to when it arrives at your doorstep.

1. Order Processing

The first step in our fulfilment process is order processing. We understand the anticipation that comes with online shopping, which is why we strive to process orders promptly and efficiently. Here's what you can expect:

• Normal Full Print Polo Shirt Items: Our unique print-on-demand items typically take 6-8 business days to process.
• Personalised Items: Orders containing personalised items require an additional 1-2 business days for processing due to the custom nature of these products.

Rest assured, our team works diligently to ensure your items are prepared with the utmost care and attention to detail.

2. Shipping Methods, Times, and Fees

We aim to offer a range of shipping options to meet your needs, with fees calculated based on product type and quantity. Here are the key points regarding our shipping policy:

• Shipping Calculation: The shipping fee will be automatically calculated and displayed during checkout, ensuring transparency.
• Notification: Once your order begins its journey from our factory, you'll receive an email with a Tracking Number, allowing you to monitor its progress.
• Shipping Timeframes: the shipping time is estimated at 7-9 business days.

Please allow some time for the status of the shipment to correctly display at the above address. 

Hero Polo's Delivery Fees:

• £7.99 for order from £1 - £99
• Free Shipping on orders over £100

3. Estimated Delivery and Handling

Upon order confirmation, you will be provided with an estimated delivery time. It’s important to remember that the final leg of your order's journey is often handled by local postal services, and actual shipping times may vary based on their operations.

During peak seasons and high-demand periods, please allow an additional 5-10 business days for shipping, as carrier services may experience delays.

4. Change of Delivery Address

We understand that plans can change, which is why we offer a window to update your shipping address. Should you need to make any adjustments, please contact us within 06 hours of placing your order at support@heropolo.com. However, once your order has entered production, we're unable to make any changes to the shipping address.

5. Cancellation Policy

Cancellations are a part of shopping online, and we aim to be as flexible as possible. You can cancel your order within 06 hours of placement. Please be aware that any payment fees incurred are non-refundable. For more detailed information, please refer to our Refund Policy.

At HeroPolo, we're committed to serving our community with not just exceptional products but with a shopping experience that reflects our values of honour, service, and commitment. We hope this guide provides you with a clear understanding of our shipping policy, ensuring a smooth and enjoyable shopping experience.

Should you have any further questions or need assistance, our friendly customer support team is here to help, please send email to us support@heropolo.com. Thank you for choosing HeroPolo, where every purchase supports and honours our heroes.